Is an off-track door dangerous?

Yes. Keep people and cars away until it's fixed.

Why did my cable break?

Rust, wear or a spring failure can cause cable problems.

A door hanging crooked, a cable dangling or rollers out of the track is a job to leave alone. The door can fall, and the parts are under tension.

A gap on one side, a cable off its drum, rollers out of the track or a door stuck partly open.

Broken cables, a spring failure, hitting the door with a car or snow and ice in the tracks.

Running the opener on an off-track door can bend panels and tracks.

Frayed or rusted cables should be replaced before they snap.

Bent tracks can sometimes be straightened; badly damaged ones need replacing.

Worn rollers can jump the track; new rollers help.

Ice in the bottom of the tracks can stop rollers and twist the door.

After repair, the technician checks balance and the safety reverse.

Tell the technician how the door looks. Send a request and a garage door technician will get in touch.

Is an off-track door dangerous?: Yes. Keep people and cars away until it's fixed.
Why did my cable break?: Rust, wear or a spring failure can cause cable problems.

Send a request and a garage door technician will get in touch. Requests answered 7 days a week.